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Help your staff and clients understand and apply a clear, testable algorithm for managing requirements—whether you’re doing a digital transformation, system integration, or just keeping the existing processes running smoothly. Below is your original text, revised for grammar, spelling, and clarity. You can drop it straight into your Knowledge Base or Company Blog.
Outcome and Deliverables
We use “outcome” in conjunction with “deliverables” to clarify what the client should be capable of doing or have once the project is complete. It’s critical that, when planning this, we provide examples and frequently confirm—with prototypes and sample outputs—that the outcome and deliverable meet expectations.
For both status-quo and new processes, we:
Hard Requirements
Soft Requirements
Scope Creep occurs when a digital transformation or system integration includes anything not in the replaced status quo—without formal approval.
Example: Hard vs. Soft
Requirement
Type
Notes
Export sales report in the current CSV format
Hard
Matches existing process; essential to preserve for regulatory or workflow reasons.
Restructure exported data into pivot-table summaries (script)
Hard
IT can build in 1–2 days vs. client staff’s 1 week—so we include it in the baseline (moves 20-day project by ~10%).
Custom React-based web dashboard
Soft
Requires data already digitized; scheduled after initial go-live for improved ergonomics and user experience.
Once the system is digitally transformed, it’s easier to automate:
Once the system is digitally transformed, it’s easier to automate:
Time to Demo
If a process takes 1 workday, allocate at least 1 workday to demo to analysts.
Sample Data
Clients provide anonymized data (sensitive info removed) so IT can build an accurate prototype and gain end-user sign-off.
By understanding hard requirements (the non-negotiable baseline) vs. soft requirements (the enhancements), and by using a clear roadmap and formal change control, your team—and your clients—can deliver projects on time, within budget, and without scope creep.
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